Privacy Policy – Back in Line Chiropractic
Effective date: 14/04/2026
Back in Line Chiropractic (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal and health information in accordance with New Zealand law.
1. What information we collect
We collect personal and health information necessary to provide safe and effective care. This may include:
Name, date of birth, contact details
Occupation and relevant lifestyle information
Medical history, medications, ACC claim details
Clinical notes, assessments, diagnoses, and treatment records
Payment and billing information
2. How we collect your information
We collect information:
Directly from you (in person, online booking, forms, email, phone)
From ACC, insurers, or employers (where relevant to your care)
From other health providers (with your consent)
3. Why we collect and use your information
Your information is used to:
Provide chiropractic and massage care safely and effectively
Maintain accurate clinical records
Communicate with you about appointments and care
Process payments and manage accounts
Comply with legal and regulatory requirements (e.g. ACC, audit obligations)
4. Who we may share your information with
We only share your information where necessary and appropriate, including:
ACC and accredited employers (e.g. WorkAon) for claims and billing
Other healthcare providers involved in your care (with your consent)
Administrative and booking systems (e.g. Cliniko) used to manage your care
Regulatory authorities if required by law
We do not sell or rent your personal information.
5. How we store and protect your information
Your information is stored securely using reputable practice management systems and standard security safeguards.
We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
6. How long we keep your information
We retain your health records as required by New Zealand law (generally at least 10 years from the last date of service).
7. Your rights
You have the right to:
Access the personal and health information we hold about you
Request correction of your information if it is inaccurate
Withdraw consent for certain uses (where applicable)
Requests can be made by contacting us directly (see below).
8. Website and online bookings
When you use our website or online booking system:
Basic information (e.g. name, contact details) is collected to manage your appointment
Third-party platforms (such as Cliniko) may store your data securely on our behalf
Standard website analytics or cookies may be used to improve our services
9. Contact
If you have any questions, concerns, or requests regarding your privacy:
Back in Line Chiropractic
info@backinline.co.nz
ph 022 369 8039
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (NZ).
10. Updates to this policy
We may update this policy from time to time. The latest version will always be available on our website.